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Job Openings & Descriptions

Job Openings | Job Descriptions

Equal access to programs, services, and employment is available to all persons. ImageNet Consulting is an Equal Opportunity Employer/Affirmative Action Employer/E-Verify Employer.


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Career Opportunities

AV Project Manager
Full Time
Tulsa, OK audio-visual
AV Lead Technician
Full Time
Tulsa, OK audio-visual
AV Project Coordinator
Full Time
Tulsa, OK audio-visual
AV Service Technician
Full Time
Tulsa, OK audio-visual
AV Solutions Manager
Full Time
Tulsa, OK audio-visual
AV Sourcing Manager
Full Time
Tulsa, OK audio-visual
AV Specialist
Full Time
Tulsa, OK audio-visual
AV Systems Manager
Full Time
Tulsa, OK audio-visual
Marketing Specialist
Full Time
Oklahoma City, OK marketing
Service Technician
Full Time
[Montrose, CO , Grand Junction, CO] service
Sales Admin
Full Time
[Remote] sales
Sales Coordinator
Full Time
[Remote] sales
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Job Descriptions

Are you a master presenter with excellent communication skills?

Do you love interacting with others and crushing sales goals?

Are you self-motivated and proactive, with a strong desire to succeed?

If so, we’ve got the perfect career for you at ImageNet. 

Join our team as a Sales Consultant.

At ImageNet Consulting, we provide our clients with information technology solutions that improve their bottom line. We rely on our valued employees to provide the best solutions and service to our customers.

Choosing a career at ImageNet means choosing reliability, stability, and support. As our employee, you’ll have the opportunity to enhance your skills while receiving outstanding pay and benefits.

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Hours and work shifts may change according to business needs. 

The Opportunity:

The Sales Consultant is responsible for growing business to business accounts, developing and executing new B2B relationships, and providing consulting and sales services on an ongoing basis to clients and prospective clients. 

This position is FLSA exempt and reports to our Sales Manager and Branch Manager. This role has no supervisory responsibilities.

Responsibilities:

To be successful in this position, you must be able to perform the tasks listed below satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities to perform these essential functions.

The key responsibilities of the Sales Consultant are as follows:

  • Attend initial and ongoing training on Company products, the company structure, and effective sales techniques 
  • Retain and apply skills and knowledge learned in training sessions
  • Compile lists of prospective customers/clients and proactively develop new customer relationships through several avenues including cold calling, telemarketing, networking events, referrals, and several organized lists
  • Travel throughout assigned territory to call on existing and prospective customers to solicit current or future opportunities 
  • Manage current customer clientele providing monthly/quarterly reviews, best practices recommendations, areas for improvement, status reports, service reports, and leasing/service contract data 
  • Evaluate customers’ business scenarios, qualify customers’ needs, and develop solutions utilizing any and all core competencies of the Company including hardware, software, and services
  • Work closely with clients during all phases of the sales cycle 
  • Deliver exceptional customer service to clients and potential clients, and develop and maintain relationships with multiple positions within the organization 
  • Responsible for meeting objectively set sales goals determined by Sales Manager and Branch Manager 
  • Maintain all data regarding sales calls, forecasts business, and customer files in the Company provided CRM according to standards set by the Company
  • Develop and implement strategic sales plans to accommodate personal and corporate goals 
  • Quote prices and credit terms, prepare sales contracts for orders obtained, and coordinate all follow-up
  • Estimate date of delivery to customer based on knowledge of the Company’s production and delivery schedules 
  • Prepare reports of business transactions and keep expense accounts
  • Maintain a personal calendar and keep it updated on a daily basis

Required Candidate Expertise:

  • Must be polished, personable, highly organized, punctual, and capable of effective, efficient multi-tasking 
  • Strong work ethic and emphasis on attention to detail 
  • Work with integrity and ethics
  • Excellent verbal and written communication skills, interpersonal skills, and presentation skills
  • Committed to personal and professional growth and development
  • Self-motivated, proactive, and confident with a strong desire to succeed 
  • Ability to work independently with little to no supervision 

Required Education and Experience

  • Education: Bachelor’s degree in Business or other related field
  • Experience: 4+ years sales experience or an equivalent combination of education and experience
  • Computer Skills: Basic Microsoft Office skills

Work Environment

This job operates in an office setting.  Work includes pressure generated by deadlines, peak workload periods, and frequent interruptions.  This position requires occasional overnight travel and works with some outdoor exposure during the workday.  

Physical Demands:

The Sales Consultant position is a largely sedentary role. 

The following physical abilities listed below may be required frequently, 2.5 - 5.5  hours (33% - 66% +) of the workday:

  • Walk
  • Sit
  • Reach outward

The following physical abilities listed below may be required occasionally, 0 - 2.5 hours (up to 33%) of the workday:

  • Stand
  • Reach above shoulder

Additional Eligibility Qualifications

The right candidate must be able to accomplish all duties with little to no assistance.

It is also necessary to maintain a valid driver’s license & proof of insurance.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ImageNet is an Equal Employment Opportunity Employer.  Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

At ImageNet, we use technology to solve seemingly impossible problems in the real world. Apply to become a valued member of our team and build a career you’re proud of with us today.

 






Position Summary
Responsible for serving as a liaison between the sales team, support team and customers. Primarily responsible for owning and improving customer experiences post-sales engagement.


Responsibilities
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Tracks key account metrics (e.g., quarterly sales results and annual forecasts)
• Assist with challenging client requests or issue escalations as needed
• Liaise with internal teams to ensure proper post-sales service
• Accomplishes department and organization mission by completing related results as needed
• Develop standardized templates for repeated use
• Processes orders - performs order entry, reviews orders for correct handling, pricing, quantities, and shipping data
• Manages and coordinates all resources in the account to deliver the contracted services
• Partners with Federal & Strategic Accounts team to implement and manage client-specific business solutions by establishing and executing plans; manages strategic action plans with internal resources
• Analyze and report on Key Performance Indicator (KPI) data during business reviews in conjunction with the Account Team
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
• Accomplishes department and organization mission by completing related results as needed
• Follows all applicable company policies and procedures
• Performs other duties and projects as assigned by Supervisor
Knowledge, Skills and Abilities
• Must be polished, personable, highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on attention to detail. Works with integrity and ethically
• Excellent verbal and written communication skills, interpersonal skills, and presentation skills
• Ability to read and interpret work-related documents such as contracts and procedure manuals. Ability to write routine reports and correspondence and fill out all paperwork associated with job
• Ability to work independently with little to no supervision
• Technical skills with an aptitude to obtain greater skills
• A strong computer skills coupled with business intelligence and an ability to understand the customer's needs
• Strong analytical and problem-solving skills; uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Identifies complex problems and reviews related information to develop and evaluate options and implement solutions
• Strong organizational and time-management skills
• Proficiency in Microsoft Office 365 and ability to work at a computer for extended periods

Qualifications
• High school diploma or GED required; Bachelor's degree preferred
• Background check required
• Experience with Microsoft Office programs, including Teams, Word, Excel, PowerPoint, SharePoint, and Outlook.

Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working Conditions: Office setting with a forty-hour (+) workweek. Work includes pressure generated by deadlines, peak workload periods and frequent interruptions. May require frequent travel including use of employee’s own vehicle and air travel.
• Physical Demands: Work includes extended periods of talking or hearing, use of vision, typing on a computer, performing repetitive motions, manual dexterity/motor skills. Frequent sitting and use of standard office equipment. Occasionally required to lift and/or move objects up to forty (40) pounds.

Position Summary
Responsible for anticipating and resolving customer/client needs and supporting the sales and solutions teams.


Responsibilities
• Provide quotation and ordering assistance to customers and sales representatives
• Receiving and processing purchase orders, purchase agreements or leasing documents
• Input orders for the sales team and schedules deliveries
• Support the sales department with other administrative tasks, if requested
• Maintains up-to-date contact and billing information for accounts
• Help coordinate and follow up on open issues both internally and externally
• Provide excellent, white-glove customer service
• Work cross-functionally with other departments in the organization
• Perform other duties or projects as assigned by Management
Knowledge, Skills, and Abilities
• Customer service skills with a commitment to resolving customer concerns and meeting customer requirements
• Good written and verbal communication skills
• Well-organized, highly self-motivated, and a self-starter
• Great attention to detail and the ability to perform multiple tasks under strict deadlines
• Proficiency in Microsoft Office 365 and ability to work at a computer for extended periods


Qualifications
• Customer service skills with a commitment to resolving customer concerns and meeting customer requirements
• Good written and verbal communication skills
• Well-organized, highly self-motivated, and a self-starter
• Great attention to detail and the ability to perform multiple tasks under strict deadlines
• Proficiency in Microsoft Office 365 and ability to work at a computer for extended periods
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working Conditions: Office setting with a forty-hour (+) workweek; may require some evening and weekend work. Work includes pressure generated by deadlines, peak workload periods, and frequent interruptions. This position requires occasional overnight travel and works with some outdoor exposure during the workday.
• Physical Demands: Work includes extended periods of talking or hearing, use of vision, typing on a computer, performing repetitive motions, and manual dexterity/motor skills. Frequent sitting and use of standard office equipment and driving employee’s own vehicle.

Are you highly organized and skilled at managing your time?

Do you enjoy operating high-tech tools and equipment?

Are you a math whiz AND tech guru with the aptitude to acquire greater skills?

If so, we’ve got the perfect career for you at ImageNet.

Join our team as a Warehouse Clerk.

At ImageNet Consulting, we provide our clients with information technology solutions that improve their bottom line. We rely on our valued employees to provide the best solutions and service to our customers.

Choosing a career at ImageNet means choosing reliability, stability, and support. As an employee with us, you’ll have the opportunity to enhance your skills while receiving outstanding pay and benefits.

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Hours and work shifts may change according to business needs. 

The Opportunity:

The Warehouse Clerk is responsible for supporting the sales and service departments by receiving, storing, and distributing materials, tools, equipment, and products within the warehouse. Job responsibilities must be completed accurately and in a timely manner.

This position is FLSA non-exempt and reports to our Warehouse Manager. This role has no supervisory responsibilities.

Responsibilities:

To be successful in this position, you must be able to perform the tasks listed below satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities to perform these essential functions.

The key responsibilities of the Warehouse Clerk are as follows:

  • Convey materials and items from receiving or production areas to storage or other designated areas
  • Sort and place materials/items on racks, shelves, or in bins according to a predetermined specification
  • Generate purchase orders, transfers, usage reports, restock reports, and requisitions via a computerized system
  • Determine items to be moved, gathered, or distributed and prepare parcels for mailing
  • Assemble customer orders and requisition requests from inventory and prepare orders for shipping
  • Operate heavy machineries such as forklifts, unboxing equipment, and racking machines to move and store equipment
  • Use shipping systems to enter and track shipment records
  • Drive vehicle to transport stored items from warehouse to customer location or to pick up items from several locations for shipment
  • Call vendors or customers to coordinate shipping schedules
  • Complete requisition forms to order supplies from other departments 
  • Maintain accurate inventory records through the use of a computerized inventory system and adjust inventory levels according to usage
  • Forward purchase receipts and invoices to accounting to ensure accurate billing
  • Follow all warehouse safety and security policies and procedures and wear the proper safety equipment
  • Responsible for warehouse building maintenance such as sweeping, mopping, changing light bulbs, organizing, and/or cleaning warehouse, parking lot, and work area
  • Clean and maintain delivery vehicles
  • Collect styrofoam and operate styrofoam recycling machine

Required Candidate Expertise:

  • Excellent verbal and written communication skills
  • Highly organized and capable of effective, efficient multi-tasking and time management
  • Mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
  • Technical and computer skills, with a demonstrated aptitude to acquire greater skills
  • Must have hand-eye coordination and manual dexterity sufficient to operate tools and equipment
  • Strong work ethic and emphasis on attention to detail

Required Education and Experience

  • Education: High school diploma or GED equivalent required
  • Experience: 1 year of similar experience preferred
  • Computer Skills: Basic Microsoft Office skills

Work Environment

This job operates in a warehouse setting with some outdoor exposure during the workday. The candidate may be exposed to hazards such as moving/falling objects, loud noise, dust, and debris. 

This role routinely uses standard office equipment such as computers, handheld devices, phones, photocopiers, and standard warehouse equipment such as hand trucks, box cutters, and tape dispensers.

Physical Demands:

The Warehouse Clerk position is a largely physical role. 

The following physical abilities listed below may be required constantly, 5.5 + hours (66% +) of the workday:

  • Stand
  • Walk
  • Reach above shoulder
  • Squat, kneel, or bend
  • Lift or carry 0-50 pounds
  • Push or pull 0-50 pounds

The following physical abilities listed below may be required frequently, 2.5 - 5.5 + hours (33% - 66% +) of the workday:

  • Sit
  • Reach outward
  • Climb
  • Crawl
  • Lift or carry 50+ pounds
  • Push or pull 50+ pounds

Additional Eligibility Qualifications

The right candidate must be able to accomplish all duties with little to no assistance.

It is necessary to maintain a valid driver’s license & proof of insurance. You may also be required to earn forklift certification.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ImageNet is an Equal Employment Opportunity Employer.  Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

At ImageNet, we use technology to solve seemingly impossible problems in the real world. Apply to become a valued member of our team and build a career you’re proud of with us today.








Do you have exceptional customer service skills and a desire to help others?

Are you a self-motivated problem solver?

Do you enjoy troubleshooting and repairing technical equipment?

If so, we’ve got the perfect career for you at ImageNet.

Join our team as a Service Technician.

At ImageNet Consulting, we provide our clients with information technology solutions that improve their bottom line. We rely on our valued employees to provide the best solutions and service to our customers.

Choosing a career at ImageNet means choosing reliability, stability, and support. As an employee with us, you’ll have the opportunity to enhance your skills while receiving outstanding pay and benefits.

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Hours and work shifts may change according to business needs. 

The Opportunity:

The Service Technician is responsible for laying out, building, testing, troubleshooting, repairing and modifying developmental and production components, parts, equipment, and systems. 

This position is FLSA non-exempt and reports to our Service Manager. This role has no supervisory responsibilities.

Responsibilities:

To be successful in this position, you must be able to perform the tasks listed below satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities to perform these essential functions.

The key responsibilities of the Service Technician are as follows:

  • Perform service calls and installations assigned by Service Manager 
  • Assist in sales and customer-facing meetings as needed
  • Report all customer complaints to management for follow-up 
  • Inspect and test equipment to locate and repair problems 
  • Assist other Service Technicians in troubleshooting network-related issues
  • Ensure schedule is maintained and delays are properly communicated including pre-calls to customers with estimated time of arrival and keeping Service Manager updated with projects and issues
  • Recommend changes in installation specifications to simplify assembly and maintenance
  • Adjust, calibrate, align, and modify equipment and record effects on unit performance 
  • Demonstrate use of equipment to customers following installation or repair and check the functioning of newly installed equipment to evaluate system performance under actual operating conditions
  • Prepare reports detailing work done in connection with installation or repair 
  • Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support 
  • Discuss layout,assembly procedures, and problems to clarify design details and functional criteria of units, and assemble a complete prototype model
  • Submit all expense reports, charge tickets, or any other pertinent administrative data complete and on time
  • Use Company’s internal software systems to manage calls, order parts, etc. 
  • Maintain machine reliability, territory response time, service recall rate, and incomplete rate at targeted levels or better than targeted levels 
  • Inspect vehicles prior to beginning routes to ensure safe operating conditions 
  • Operate equipment in a safe and effective manner to minimize the risk of injury, property damage, or loss of life 
  • Maintain vehicle, tools, and inventory in a neat, clean, and organized fashion  
  • Communicate with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns, and other maintenance problems 
  • Communicate training needs that may increase effectiveness to Service Manager

Required Candidate Expertise:

  • Exceptional customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements 
  • Self-motivated to conduct research and problem solve 
  • Ability to read, write, and interpret documents such as operating and maintenance instructions and procedure manuals 
  • Highly organized, punctual, and capable of effective, efficient multi-tasking
  • Strong work ethic and emphasis on attention to detail
  • Ability to work independently in a timely manner with integrity and ethically 
  • Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair, and service technical equipment, and effectively use Company’s own proprietary software systems
  • Promote a positive work environment within the team and improve areas of deficiency within the team
  • Utilize team resources and management support to enhance team effectiveness and development

Required Education and Experience

  • Education: High school diploma or GED equivalent required
  • Experience: 1 year of mechanical or technical experience preferred
  • Computer Skills: Basic Microsoft Office skills

Preferred Education and Experience

  • Associate degree or equivalent from a two-year college or technical school 

Work Environment

This job operates with some outdoor exposure during the workday.  Work includes routinely using standard office equipment such as computers, phones, photocopiers, and standard service equipment.  The position is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. 

Physical Demands:

The Service Technician position is a largely physical role. 

The following physical abilities listed below may be required constantly, 5.5 + hours (66% +) of the workday:

  • Stand
  • Walk
  • Reach above shoulder
  • Squat, kneel, or bend
  • Lift or carry 0-50 pounds
  • Push or pull 0-50 pounds

The following physical abilities listed below may be required frequently, 2.5 - 5.5 + hours (33% - 66% +) of the workday:

  • Sit
  • Reach outward
  • Climb
  • Crawl
  • Lift or carry 50+ pounds
  • Push or pull 50+ pounds

Additional Eligibility Qualifications

The right candidate must be able to accomplish all duties with little to no assistance.

It is also necessary to maintain a valid driver’s license & proof of insurance.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ImageNet is an Equal Employment Opportunity Employer.  Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

At ImageNet, we use technology to solve seemingly impossible problems in the real world. Apply to become a valued member of our team and build a career you’re proud of with us today.








Position Purpose                                                      

The Marketing Specialist is responsible for helping create internal and external marketing content, coordinating social media accounts, LinkedIn training, and organizing community involvement for ImageNet.

RESPONSIBILITIES

  • Coordinate with both Marketing and Sales in the creation of new marketing campaigns and the collateral to go with them.
  • Copywrite rich content; including email blasts, blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.
  • Social media and online reputation management.
  • LinkedIn training and best practices for sales.
  • Organizing and coordinating giving events across our offices.
  • Managing internal campaigns that nurture and grow our company’s culture.

QUALIFICATIONS

Education/Certification: 

  • BA/BS degree or equivalent work experience.
  • Past experience in marketing.

Preferred experience:

  • Proficiency with HubSpot.
  • Proficiency with LinkedIn.

Skills and Abilities:

  • Exceptional writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content.
  • Is mindful of social media etiquette and how our online persona affects our brand.
  • Must be well organized and able to drive multiple projects to meet key milestones and overcome challenges.
  • Excellent communicator and creative thinker, with an ability to use data to inform decisions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus

WORK ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

No hazardous or significantly unpleasant conditions. (Such as in a typical office).

The noise level in the work environment is usually moderate.

Project Managers should not only execute on projects and services from a technical standpoint, but
also build relationships with our clients by communicating the passion ImageNet has for reliable AV
Systems. A keen attention to detail while still being able to maintain a bird’s eye view of an AV Install project
is crucial for success in this role. They must be able to communicate openly and efficiently with all parties
involved in our AV projects, from internal and client staff to general contractors over larger projects involving
multiple trades.


Project Managers are not just “check the box” type people. They go above and beyond that to meet the
needs of the clients we work with. Being able to build up relationships with the people we partner with is
what makes an ImageNet Project Manager stand apart. They mentor Project Coordinators and AV Lead
Technicians while providing consistent, excellent leadership in the office. Having a humble attitude and
willing to do anything that is required to get the job done.


ROLE RESPONSIBILITIES:
• Able to see an AV system from its conception to its completion
• Operated with a sense of urgency and hustle
• Ability to concurrently handle multiple large projects and details in multiple markets
• Ability to troubleshoot and formulate a forecasted work schedule for all ImageNet AV projects
• Able to demonstrate technical expertise confidently in project and sales environments
• Flexible and customer driven. Desire to work with the customer to understand what they need, adapt to any
changes, and making it work for their best interest
• Responsible for ensuring each project is executed efficiently and within budget
• Maximizing the company’s resources while always delivering a first-class client service
• Provides estimation review with sales personnel during pre-sale work of projects.
• Responsible for all aspects of assigned jobs – from the notice to start, until the job is closed.
• Monitor safety programs with special emphasis on vehicle and job site safety for all personnel.


QUALIFICATIONS:
• Referral-confirmed superior supervisory and communication skills, and strong writing and verbal skills
• 2+ years of AV Project Coordination or similar field of Project Management experience is required
• General Construction Experience and reading blueprints is required
• Safety & OSHA Certification Awareness
• Certification PMP preferred, and Avixa CTS-I and/or CTS Required
• AV or Construction Installation, engineering, or management background preferred
• Experience with audio, video and/or lighting systems preferred, but not required
• Power Tools Experience preferred, but not required
• Experience with Scheduling and Project-Tracking Software
• Excellent Leadership & Communications Skills
• Organized, Assertive and Decisive; ability to follow up and follow through
• People person, courteous to customers & fellow employees
• Advanced Multi-tasking and PC Skills
• Skilled Problem-Solver who can handle multiple deadlines at once

The AV Lead Technician helps bring a project into reality by overseeing the entire installation process. They work
closely with, and alongside our AV Technicians to ensure that each system install runs smoothly by collaborating with our
Project Coordinator and Client Site Contact. An AV Lead Technician is someone who has a passion for leading and training
people and is driven to get the job done the right way. This is also someone who is capable of multitasking while still staying
on target to accomplish daily goals and task lists.
Even though care is taken to design full AV systems beforehand, adaptability and problem-solving skills are a must.
Not everything goes according to plan, and we need someone who is able to roll with the punches and figure out how to
get it done, even if the solution isn’t nice and neatly laid out in front of them. They must consistently achieve high quality
results and maintain top notch client service and communication.

ROLE RESPONSIBILITIES:
• Performs any service calls and installations assigned by AV Lead Technician; assists in sales and customer
facing meetings as needed and reports all customer complaints to management for follow up
• Inspects and tests equipment to locate and repair problems; assists other AV Team members in
troubleshooting audiovisual or network related issues
• Recommends changes in installation specifications to simplify assembly and maintenance
• Demonstrates use of equipment to customers following installation or repair and checks function of newly
installed equipment to evaluate system performance under actual operating conditions
• Sends email reports to Project Coordinator detailing work done in connection with installation or repair
• Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and
skills pertaining to audiovisual and network technical support.
• Discusses layout and assembly procedures and problems to clarify design details and functional criteria of
units and assembles complete prototype system if scheduling allows.
• Communicates with the Project Coordinator concerning delays, unsafe sites, accidents, equipment
breakdowns and other maintenance problems.
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis
on attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner.
• Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair and
service technical equipment, and effectively use Company’s own proprietary software systems
• Strives to promote a positive work environment within the Team and improve areas of deficiency within the
Team; utilizes Team resources and management support to enhance Team effectiveness and development.


REQUIREMENTS:
• CTS and/or CTS-I Certification Preferred
• 5+ years in general Commercial AV or similar IT-related experience preferred
• Two or more Audio DSP Platform Certifications Required (Ex. Extron, QSYS, AMX, Crestron, etc
• Video Processing Platform Configuration Experience Required (Ex. Novastar, RGB, DataPath, Extron, SVSI
Planar, MXNET)
• Two or more Control System Platform Certifications Required (Ex. Extron, QSYS, Dante, Biamp, ClearOne,
AMX, Crestron, etc)
• Rack building experience including following CAD designs and AV Line/Wiring Diagrams
• Capable of commissioning software configurations and final systems checks
• Help desk/troubleshooting experience is beneficial

Project Coordinators are responsible for scheduling, anticipating, and resolving client needs and
supporting the AV Services Team. They help bring projects into reality by overseeing the entire installation
process, from post-sales communication through project completion. They work closely with our clients to
ensure that each system install runs smoothly by collaborating with ImageNet’s internal AV Team to get the job
done to the client’s satisfaction.
Project Coordinators have a passion for creating and accomplishing extensive task lists to keep
everything organized for multiple projects at a time. Someone who is capable of multitasking while still
staying on target to accomplish daily goals and task lists. Their ability to communicate effectively to the client
ensures our clients are always up-to-date and comfortable with how projects are moving along and increase our
impact on future business in lasting relationships.


ROLE RESPONSIBILITIES:
• Ensures clients and AV Services Team have all necessary supplies and equipment and maintains active
installation/project schedule.
• Maintains up to date project communication with customer/client for all AV projects.
• Ensures schedule is maintained and delays are properly communicated; pre-arranges with customers an
estimated time of arrival for install teams; keeps Services Manager updates with projects and issues.
• Schedules client training on new equipment use and maintenance.
• Updates internal project-tracking software daily.
• Receives client phone calls, answers client inquiries, and helps to resolve client issues by coordinating with
proper company personnel.
• Gathers any needed information regarding client devices and relays information to appropriate department.
• Maintains a professional and personable demeanor while communicating with clients whether by phone,
email, or face-to-face, all while displaying our likable and relational values.
• Understand project schedule and assist in coordination of appropriate resource scheduling for all required
project tasks.
• Assist / facilitate discovery and documentation during internal project kick-off meetings as needed
• Attend external project kick-off meetings with all necessary external stakeholders as well as applicable internal
resources as required.
• Assists and facilitates internal and external project communication and documentation by keeping accurate
files and records of project status and activities
• Understand and compile job progress reports. Raise any issues to Management for proper escalation.
• Review daily site progress reports from lead technicians and respond to needs identified.


QUALIFICATIONS:
• A minimum of 2 years’ experience in the AV industry or related client-facing service in the corporate vertical
• Experience with commercial audiovisual and network infrastructures preferred
• Knowledge of complex wiring configurations and/or signal flow for audio, video, and control preferred
• Ability to lead multiple site teams on large projects
• Knowledge and application of industry installation safety codes and standards
• Continues to develop knowledge and skills pertaining to Commercial Audiovisual best practices and Systems
• Great customer service

An AV Service Technician works closely with new and existing ImageNet AV clients to perform diagnostic
tests, maintenance, and repair of Audio Video systems. The ability to quickly troubleshoot, consult available
documentation or vendor resources allows our clients to keep their uptime at a premium.


ROLE RESPONSIBILITIES:
• Performs any service calls and installations assigned by AV Project Coordinator
• Assists in sales and customer facing meetings as needed and reports all customer complaints to management
for follow up
• Inspects and tests equipment to locate and repair problems; assists other AV Team members in
troubleshooting audiovisual or network related issues
• Recommends changes in installation specifications to simplify assembly and maintenance
• Adjusts, calibrates, aligns, and modifies equipment, and records effects on system performance
• Demonstrates use of equipment to customers following installation or repair and checks function of newly
installed equipment to evaluate system performance under actual operating conditions
• Sends email reports to Lead Installer detailing work done in connection with installation or repair
• Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and
skills pertaining to audiovisual and network technical support.
• Discusses layout and assembly procedures and problems to clarify design details and functional criteria of
units and assembles complete prototype system if scheduling allows.
• Submits all pertinent administrative data complete and on time
• Maintains vehicle, tools, and inventory in a neat, clean, and organized fashion.
• Communicates with the Lead Installer or Project Coordinator concerning delays, unsafe sites, accidents,
equipment breakdowns and other maintenance problems.
• Communicates training needs that may increase system effectiveness to Project Coordinator.


QUALIFICATIONS:
• CTS and/or CTS-I Certification Required within first year of hire.
• 5+ years in general Commercial AV or similar IT-related experience preferred
• Experience with programming and navigating QSC, Extron, Crestron, AMX, Cisco, Biamp, and general network
infrastructure software is required
• Prior experience in commercial sound, video, lighting, projection systems, corporate conference room sound
& video and videoconferencing is required.
• Knowledge of complex wiring configurations and/or signal flow for audio, video, and control preferred but not
required
• Proven track record in providing superior client service
• Strong time management and self-management skills
• Self-motivated and possesses the ability to work independently
• Good written communication and PC skills
• Ability to process Service Requests and reports in a timely and accurate manner
• Excellent organization and communication skills
• Knowledge and use of specific test equipment for required applications
• Knowledge and application of industry installation safety codes and standards.
• Continues to develop knowledge and skills pertaining to Commercial Audiovisual best practices and systems
• Great customer service skills with a commitment to resolving customer concerns and meeting customer
requirements

The Solutions Manager executes general tasks for the day-to-day operations involving existing or potential
ImageNet AV projects. A passion for educating clients on new or existing audiovisual solutions is the forefront of
assisting our clientele in their ongoing technology needs and goals. The ability to quickly determine AV best
practices and solutions is a must to succeed in this role.
The Solutions Manager manages all Service Technicians, as well as client demos for proposed audiovisual
systems. The more projects ImageNet AV completes as we grow, the more we seek to stay connected to the client
by offering great support and service along the way. This position is crucial to maintaining ImageNet’s goal of being a
wholistic offering for our clients with an immeasurable value add in their business.


ROLE RESPONSIBILITIES:
• Managing and building relationships with clients to deliver training, knowledge, and probable solutions to any
audiovisual pain points on proposed, existing, or new audiovisual systems.
• Great customer service skills with a commitment to resolving customer concerns as well as meeting customer
requirements
• Self-motivated to conduct research surrounding new technologies or fields of study and to help clients problem
solve the best way forward in their business’s technology solutions
• Ability to read, write and interpret documents such as operating and maintenance instructions and procedure
manuals is a must
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on
attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner
• Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair, and
service technical equipment for clients.
• Ability to work directly with Vendors or Manufacturer Representative to receive training and knowledge on the latest
systems or large solutions for our clients
• Strives to promote a positive work environment within the Team and improve areas of deficiency within the Team;
utilizes Team resources and management support to enhance Team effectiveness and development
• This position will handle multiple market across several states, so the applicant must demonstrate a referralconfirmed
ability to lead teams of people effectively toward a common goal


REQUIREMENTS:
• CTS Certification Required with a path to CTS-D provided by ImageNet
• 5+ years’ experience with design, operation, or installation of professional audio, video, network, and lighting
systems for this senior level position
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Great digital communication skills and logistics acumen for helping Engineering staff ensure all items are accounted
for on each project proposal.
• Highly organized, punctual, and capable of effective, efficient multi-tasking.

The Sourcing Manager executes general tasks for the day-to-day operations after a project proposal is signed. All job
duties and tasks will; be surrounding existing ImageNet AV Internal or External Client ordering needs. A passion for numbercrunching,
organization, and regular spreadsheet maneuvering is a must in this role. Initial project scheduling is based on
equipment logistics, and the management of all sourcing workflows in the AV Order of Operations rely on accurate
reflections of these details.
The Sourcing Manager regularly finds ways to increase the bottom line by getting great pricing, shipping rates, and
discounts where possible. They are responsible for the coordination of procurement activities including the purchase of
materials and services, vendor engagement and negotiation to deliver the highest possible value while managing supply
chain logistics in partnership with project teams to ensure successful and timely outcomes. The Sourcing Manager would
also be expected to effectively streamline and improve current systems in place to smooth out the process as we continue to
grow and expand in new markets.


ROLE RESPONSIBILITIES:
• Strong focus on quality and accuracy with many projects and shipping deadlines
• Vendor purchase order creation and ordering using ImageNet’s proprietary internal software(s)
• Working with spreadsheets and margin worksheets for orders, getting availability and tracking equipment order
status with distribution in those spreadsheets, as well as maintaining that data in our project management and install
scheduling software
• Follow through with warehouse staff for receiving deliveries into the warehouse management system for Accounts
Payable
• Partner with project teams to oversee the delivery of goods and services to ensure they are delivered and executed
in alignment with the project plan
• Manage material cost/risk through several methods including price negotiation and alternative sourcing as required
• Responsible for submission of orders into the finance system to facilitate procurement of goods and services thru
the corporate procurement team
• Identify, research, and resolve discrepancies with any existing purchase orders
• Coordination with the corporate procurement team for any changes required of existing purchase orders including
cancellation
• Contact vendors as needed to resolve any issues and respond to inquiries
• Provide analysis and support of margin enhancement activities to assist field offices in achieving profitability
expectations
• Communicate and interact with internal employees, clients and vendors in a professional and timely manner
• This position is designed to eventually handle ordering for multiple branches as the AV Division seeks to expand to
other locations/markets in the ImageNet family.


QUALIFICATIONS:
• Minimum of 4-year degree or comparable industry experience in supply chain or related field
• 5+ years of logistics operations experience preferred
• Ability to lead with confidence and create alignment amongst various departments within the organization
• Ability to understand and leverage existing company systems to provide solutions to the business
• Demonstrated experience understanding and executing supply chain strategies, resulting in exceeding business
targets
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Proven ability to significantly contribute toward or lead operational initiatives with a results-oriented approach
• Exceptional strategic thinking and structured problem-solving skills

The AV Specialist executes general tasks for the day-to-day operations involving existing or potential
ImageNet clients. A passion for people, the ability to quickly determine AV opportunities and best practices through
technology solutions is a must to succeed in this role. They regularly find ways to increase the bottom line by keeping
up with the latest design, technology, and systems to discuss while meeting with clients during Needs Analysis
walkthroughs, demos, or welcome meetings.
The AV Specialist requires a demonstrated experience selling network services, unified collaboration and
communications, and display technology. They will provide data to create sales forecasts and can work with
ImageNet account representatives to develop sales strategies tailored to their geographic territory or vertical market.
They will also continually develop target accounts and prospects through sales pipeline development to identify and
profile prospects.


ROLE RESPONSIBILITIES:
• Managing and building relationships with existing and new ImageNet clients to deliver training, knowledge, and
probable solutions to any audiovisual pain points
• Great client service skills with a commitment to resolving client concerns as well as meeting customer requirements
• Provide regular updates of in-house orders, sales calls/meetings scheduled, new opportunities, and status of
outstanding proposals to management
• Responsible for developing and executing quarterly sales plans to expand existing client base and generate new
business to grow ImageNet’s AV offering
• Develop price quotations and bid responses that are complete, accurate, and profitable
• Prepare contracts and proposals for review by management
• Work with the installation team and Project Coordinator to ensure a smooth transition from sale to installation
• Self-motivated to conduct research surrounding new technologies or fields of study and to help clients problem
solve the best way forward in their business’s technology solutions
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on
attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner
• Ability to work directly with Vendors or Manufacturer Representative to receive training and knowledge on the latest
systems or large solutions for our clients
• Strives to promote a positive work environment within the Team and improve areas of deficiency for greater
profitability
• Utilizes Team resources and management support to enhance Team effectiveness and development


REQUIREMENTS:
• CTS Certification Required within one year of hiring, AV-T Required before hire
• 3-5 years’ experience in Commercial AV or similar field required
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Demonstrated ability for data accuracy and internal communication while handling confidential pricing
• Highly organized, punctual, and capable of effective, efficient multi-tasking
• Strong work ethic and emphasis on attention to detail
• Works with integrity and ethically with an ability to work independently in a timely manner

The Systems Manager oversees all ImageNet general tasks for the day-to-day operations leading up to a client
proposal. Their duties and tasks are surrounding new or existing ImageNet AV client project estimate needs by
managing branch-specific AV Engineers designing proposals for their designated markets. Typical audiovisual systems
include boardrooms, meeting rooms, training rooms, videoconferencing systems, lighting systems, control rooms,
sound reinforcement systems, and more. Most systems are digital and designed to be controlled by components using
software coded by ImageNet engineers.
The Systems Manager regularly finds ways to increase the bottom line by creating efficient, new, or
innovative designs for our clients wherever possible. The Systems Manager would be expected to effectively
streamline and adapt current systems in place to smooth out the process as we continue to grow and expand in
AV.


ROLE RESPONSIBILITIES:
• Facilitate detailed site walks with potential jobs and give functionality ideas and ballpark budgets to decide if
an opportunity is worth pursuing with our ImageNet Sales Team.
• Able to quickly design and craft full quotes scopes submitted to sales reps for direct submittal with customers
• Our AV Engineers design 100% of the systems, then proposals are handed off to the Sales Team. Sales
Representatives point/connect/hunt, AV Sales Engineering help design/engineer
• Working with margin worksheets to hit internal sales goals and budgets
• Follow through with Director or Programmer to verify system designs before submittal to clients
• Follow through after a proposal is signed to get accurate drawings/system breakouts for the proposed system
well in advance of system installation dates
• Strives to promote a positive work environment within the Team and improve areas of deficiency within the
Team; utilizes Team resources and management support to enhance Team effectiveness and development.
• Managing and building relationships with existing and new ImageNet clients to deliver training, knowledge,
and probable solutions to any audiovisual pain points
• Great client service skills with a commitment to resolving client concerns as well as meeting customer
requirements
• Develop price quotations and bid responses that are complete, accurate, and profitable
• Work with the installation team and Project Coordinator to ensure a smooth transition from sale to installation
• Self-motivated to conduct research surrounding new technologies or fields of study and to help clients
problem-solve the best way forward in their business’s technology solutions
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis
on attention to detail. Works with integrity and ethics. Ability to work independently in a timely manner
• Ability to work directly with Vendors or Manufacturer Representative to receive training and knowledge on the
latest systems or large solutions for our clients
• This position will handle multiple markets across several states, so the applicant must demonstrate a confirmed
ability to lead teams of people effectively toward a common goal


REQUIREMENTS:
• CTS Certification Required with a path to CTS-D provided by ImageNet
• 5+ years’ experience with design and installation of professional audio, video, network, and lighting systems for this
senior-level position
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Great digital communication skills and logistics acumen for helping Engineering staff ensure all items are accounted
for on each project proposal.
• Highly organized, punctual, and capable of effective, efficient multi-tasking.