Job Openings & Descriptions

Project Managers should not only execute on projects and services from a technical standpoint, but
also build relationships with our clients by communicating the passion ImageNet has for reliable AV
Systems. A keen attention to detail while still being able to maintain a bird’s eye view of an AV Install project
is crucial for success in this role. They must be able to communicate openly and efficiently with all parties
involved in our AV projects, from internal and client staff to general contractors over larger projects involving
multiple trades.

Project Managers are not just “check the box” type people. They go above and beyond that to meet the
needs of the clients we work with. Being able to build up relationships with the people we partner with is
what makes an ImageNet Project Manager stand apart. They mentor Project Coordinators and AV Lead
Technicians while providing consistent, excellent leadership in the office. Having a humble attitude and
willing to do anything that is required to get the job done.

ROLE RESPONSIBILITIES:
• Able to see an AV system from its conception to its completion
• Operated with a sense of urgency and hustle
• Ability to concurrently handle multiple large projects and details in multiple markets
• Ability to troubleshoot and formulate a forecasted work schedule for all ImageNet AV projects
• Able to demonstrate technical expertise confidently in project and sales environments
• Flexible and customer driven. Desire to work with the customer to understand what they need, adapt to any
changes, and making it work for their best interest
• Responsible for ensuring each project is executed efficiently and within budget
• Maximizing the company’s resources while always delivering a first-class client service
• Provides estimation review with sales personnel during pre-sale work of projects.
• Responsible for all aspects of assigned jobs – from the notice to start, until the job is closed.
• Monitor safety programs with special emphasis on vehicle and job site safety for all personnel.

QUALIFICATIONS:
• Referral-confirmed superior supervisory and communication skills, and strong writing and verbal skills
• 2+ years of AV Project Coordination or similar field of Project Management experience is required
• General Construction Experience and reading blueprints is required
• Safety & OSHA Certification Awareness
• Certification PMP preferred, and Avixa CTS-I and/or CTS Required
• AV or Construction Installation, engineering, or management background preferred
• Experience with audio, video and/or lighting systems preferred, but not required
• Power Tools Experience preferred, but not required
• Experience with Scheduling and Project-Tracking Software
• Excellent Leadership & Communications Skills
• Organized, Assertive and Decisive; ability to follow up and follow through
• People person, courteous to customers & fellow employees
• Advanced Multi-tasking and PC Skills
• Skilled Problem-Solver who can handle multiple deadlines at once

The AV Lead Technician helps bring a project into reality by overseeing the entire installation process. They work
closely with, and alongside our AV Technicians to ensure that each system install runs smoothly by collaborating with our
Project Coordinator and Client Site Contact. An AV Lead Technician is someone who has a passion for leading and training
people and is driven to get the job done the right way. This is also someone who is capable of multitasking while still staying
on target to accomplish daily goals and task lists.
Even though care is taken to design full AV systems beforehand, adaptability and problem-solving skills are a must.
Not everything goes according to plan, and we need someone who is able to roll with the punches and figure out how to
get it done, even if the solution isn’t nice and neatly laid out in front of them. They must consistently achieve high quality
results and maintain top notch client service and communication.

ROLE RESPONSIBILITIES:
• Performs any service calls and installations assigned by AV Lead Technician; assists in sales and customer
facing meetings as needed and reports all customer complaints to management for follow up
• Inspects and tests equipment to locate and repair problems; assists other AV Team members in
troubleshooting audiovisual or network related issues
• Recommends changes in installation specifications to simplify assembly and maintenance
• Demonstrates use of equipment to customers following installation or repair and checks function of newly
installed equipment to evaluate system performance under actual operating conditions
• Sends email reports to Project Coordinator detailing work done in connection with installation or repair
• Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and
skills pertaining to audiovisual and network technical support.
• Discusses layout and assembly procedures and problems to clarify design details and functional criteria of
units and assembles complete prototype system if scheduling allows.
• Communicates with the Project Coordinator concerning delays, unsafe sites, accidents, equipment
breakdowns and other maintenance problems.
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis
on attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner.
• Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair and
service technical equipment, and effectively use Company’s own proprietary software systems
• Strives to promote a positive work environment within the Team and improve areas of deficiency within the
Team; utilizes Team resources and management support to enhance Team effectiveness and development.

REQUIREMENTS:
• CTS and/or CTS-I Certification Preferred
• 5+ years in general Commercial AV or similar IT-related experience preferred
• Two or more Audio DSP Platform Certifications Required (Ex. Extron, QSYS, AMX, Crestron, etc
• Video Processing Platform Configuration Experience Required (Ex. Novastar, RGB, DataPath, Extron, SVSI
Planar, MXNET)
• Two or more Control System Platform Certifications Required (Ex. Extron, QSYS, Dante, Biamp, ClearOne,
AMX, Crestron, etc)
• Rack building experience including following CAD designs and AV Line/Wiring Diagrams
• Capable of commissioning software configurations and final systems checks
• Help desk/troubleshooting experience is beneficial

Project Coordinators are responsible for scheduling, anticipating, and resolving client needs and
supporting the AV Services Team. They help bring projects into reality by overseeing the entire installation
process, from post-sales communication through project completion. They work closely with our clients to
ensure that each system install runs smoothly by collaborating with ImageNet’s internal AV Team to get the job
done to the client’s satisfaction.
Project Coordinators have a passion for creating and accomplishing extensive task lists to keep
everything organized for multiple projects at a time. Someone who is capable of multitasking while still
staying on target to accomplish daily goals and task lists. Their ability to communicate effectively to the client
ensures our clients are always up-to-date and comfortable with how projects are moving along and increase our
impact on future business in lasting relationships.

ROLE RESPONSIBILITIES:
• Ensures clients and AV Services Team have all necessary supplies and equipment and maintains active
installation/project schedule.
• Maintains up to date project communication with customer/client for all AV projects.
• Ensures schedule is maintained and delays are properly communicated; pre-arranges with customers an
estimated time of arrival for install teams; keeps Services Manager updates with projects and issues.
• Schedules client training on new equipment use and maintenance.
• Updates internal project-tracking software daily.
• Receives client phone calls, answers client inquiries, and helps to resolve client issues by coordinating with
proper company personnel.
• Gathers any needed information regarding client devices and relays information to appropriate department.
• Maintains a professional and personable demeanor while communicating with clients whether by phone,
email, or face-to-face, all while displaying our likable and relational values.
• Understand project schedule and assist in coordination of appropriate resource scheduling for all required
project tasks.
• Assist / facilitate discovery and documentation during internal project kick-off meetings as needed
• Attend external project kick-off meetings with all necessary external stakeholders as well as applicable internal
resources as required.
• Assists and facilitates internal and external project communication and documentation by keeping accurate
files and records of project status and activities
• Understand and compile job progress reports. Raise any issues to Management for proper escalation.
• Review daily site progress reports from lead technicians and respond to needs identified.

QUALIFICATIONS:
• A minimum of 2 years’ experience in the AV industry or related client-facing service in the corporate vertical
• Experience with commercial audiovisual and network infrastructures preferred
• Knowledge of complex wiring configurations and/or signal flow for audio, video, and control preferred
• Ability to lead multiple site teams on large projects
• Knowledge and application of industry installation safety codes and standards
• Continues to develop knowledge and skills pertaining to Commercial Audiovisual best practices and Systems
• Great customer service 

An AV Service Technician works closely with new and existing ImageNet AV clients to perform diagnostic
tests, maintenance, and repair of Audio Video systems. The ability to quickly troubleshoot, consult available
documentation or vendor resources allows our clients to keep their uptime at a premium.

ROLE RESPONSIBILITIES:
• Performs any service calls and installations assigned by AV Project Coordinator
• Assists in sales and customer facing meetings as needed and reports all customer complaints to management
for follow up
• Inspects and tests equipment to locate and repair problems; assists other AV Team members in
troubleshooting audiovisual or network related issues
• Recommends changes in installation specifications to simplify assembly and maintenance
• Adjusts, calibrates, aligns, and modifies equipment, and records effects on system performance
• Demonstrates use of equipment to customers following installation or repair and checks function of newly
installed equipment to evaluate system performance under actual operating conditions
• Sends email reports to Lead Installer detailing work done in connection with installation or repair
• Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and
skills pertaining to audiovisual and network technical support.
• Discusses layout and assembly procedures and problems to clarify design details and functional criteria of
units and assembles complete prototype system if scheduling allows.
• Submits all pertinent administrative data complete and on time
• Maintains vehicle, tools, and inventory in a neat, clean, and organized fashion.
• Communicates with the Lead Installer or Project Coordinator concerning delays, unsafe sites, accidents,
equipment breakdowns and other maintenance problems.
• Communicates training needs that may increase system effectiveness to Project Coordinator.

QUALIFICATIONS:
• CTS and/or CTS-I Certification Required within first year of hire.
• 5+ years in general Commercial AV or similar IT-related experience preferred
• Experience with programming and navigating QSC, Extron, Crestron, AMX, Cisco, Biamp, and general network
infrastructure software is required
• Prior experience in commercial sound, video, lighting, projection systems, corporate conference room sound
& video and videoconferencing is required.
• Knowledge of complex wiring configurations and/or signal flow for audio, video, and control preferred but not
required
• Proven track record in providing superior client service
• Strong time management and self-management skills
• Self-motivated and possesses the ability to work independently
• Good written communication and PC skills
• Ability to process Service Requests and reports in a timely and accurate manner
• Excellent organization and communication skills
• Knowledge and use of specific test equipment for required applications
• Knowledge and application of industry installation safety codes and standards.
• Continues to develop knowledge and skills pertaining to Commercial Audiovisual best practices and systems
• Great customer service skills with a commitment to resolving customer concerns and meeting customer
requirements

The Solutions Manager executes general tasks for the day-to-day operations involving existing or potential
ImageNet AV projects. A passion for educating clients on new or existing audiovisual solutions is the forefront of
assisting our clientele in their ongoing technology needs and goals. The ability to quickly determine AV best
practices and solutions is a must to succeed in this role.
The Solutions Manager manages all Service Technicians, as well as client demos for proposed audiovisual
systems. The more projects ImageNet AV completes as we grow, the more we seek to stay connected to the client
by offering great support and service along the way. This position is crucial to maintaining ImageNet’s goal of being a
wholistic offering for our clients with an immeasurable value add in their business.

ROLE RESPONSIBILITIES:
• Managing and building relationships with clients to deliver training, knowledge, and probable solutions to any
audiovisual pain points on proposed, existing, or new audiovisual systems.
• Great customer service skills with a commitment to resolving customer concerns as well as meeting customer
requirements
• Self-motivated to conduct research surrounding new technologies or fields of study and to help clients problem
solve the best way forward in their business’s technology solutions
• Ability to read, write and interpret documents such as operating and maintenance instructions and procedure
manuals is a must
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on
attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner
• Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair, and
service technical equipment for clients.
• Ability to work directly with Vendors or Manufacturer Representative to receive training and knowledge on the latest
systems or large solutions for our clients
• Strives to promote a positive work environment within the Team and improve areas of deficiency within the Team;
utilizes Team resources and management support to enhance Team effectiveness and development
• This position will handle multiple market across several states, so the applicant must demonstrate a referralconfirmed
ability to lead teams of people effectively toward a common goal

REQUIREMENTS:
• CTS Certification Required with a path to CTS-D provided by ImageNet
• 5+ years’ experience with design, operation, or installation of professional audio, video, network, and lighting
systems for this senior level position
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Great digital communication skills and logistics acumen for helping Engineering staff ensure all items are accounted
for on each project proposal.
• Highly organized, punctual, and capable of effective, efficient multi-tasking.

The Sourcing Manager executes general tasks for the day-to-day operations after a project proposal is signed. All job
duties and tasks will; be surrounding existing ImageNet AV Internal or External Client ordering needs. A passion for numbercrunching,
organization, and regular spreadsheet maneuvering is a must in this role. Initial project scheduling is based on
equipment logistics, and the management of all sourcing workflows in the AV Order of Operations rely on accurate
reflections of these details.
The Sourcing Manager regularly finds ways to increase the bottom line by getting great pricing, shipping rates, and
discounts where possible. They are responsible for the coordination of procurement activities including the purchase of
materials and services, vendor engagement and negotiation to deliver the highest possible value while managing supply
chain logistics in partnership with project teams to ensure successful and timely outcomes. The Sourcing Manager would
also be expected to effectively streamline and improve current systems in place to smooth out the process as we continue to
grow and expand in new markets.

ROLE RESPONSIBILITIES:
• Strong focus on quality and accuracy with many projects and shipping deadlines
• Vendor purchase order creation and ordering using ImageNet’s proprietary internal software(s)
• Working with spreadsheets and margin worksheets for orders, getting availability and tracking equipment order
status with distribution in those spreadsheets, as well as maintaining that data in our project management and install
scheduling software
• Follow through with warehouse staff for receiving deliveries into the warehouse management system for Accounts
Payable
• Partner with project teams to oversee the delivery of goods and services to ensure they are delivered and executed
in alignment with the project plan
• Manage material cost/risk through several methods including price negotiation and alternative sourcing as required
• Responsible for submission of orders into the finance system to facilitate procurement of goods and services thru
the corporate procurement team
• Identify, research, and resolve discrepancies with any existing purchase orders
• Coordination with the corporate procurement team for any changes required of existing purchase orders including
cancellation
• Contact vendors as needed to resolve any issues and respond to inquiries
• Provide analysis and support of margin enhancement activities to assist field offices in achieving profitability
expectations
• Communicate and interact with internal employees, clients and vendors in a professional and timely manner
• This position is designed to eventually handle ordering for multiple branches as the AV Division seeks to expand to
other locations/markets in the ImageNet family.

QUALIFICATIONS:
• Minimum of 4-year degree or comparable industry experience in supply chain or related field
• 5+ years of logistics operations experience preferred
• Ability to lead with confidence and create alignment amongst various departments within the organization
• Ability to understand and leverage existing company systems to provide solutions to the business
• Demonstrated experience understanding and executing supply chain strategies, resulting in exceeding business
targets
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Proven ability to significantly contribute toward or lead operational initiatives with a results-oriented approach
• Exceptional strategic thinking and structured problem-solving skills

The AV Specialist executes general tasks for the day-to-day operations involving existing or potential
ImageNet clients. A passion for people, the ability to quickly determine AV opportunities and best practices through
technology solutions is a must to succeed in this role. They regularly find ways to increase the bottom line by keeping
up with the latest design, technology, and systems to discuss while meeting with clients during Needs Analysis
walkthroughs, demos, or welcome meetings.
The AV Specialist requires a demonstrated experience selling network services, unified collaboration and
communications, and display technology. They will provide data to create sales forecasts and can work with
ImageNet account representatives to develop sales strategies tailored to their geographic territory or vertical market.
They will also continually develop target accounts and prospects through sales pipeline development to identify and
profile prospects.

ROLE RESPONSIBILITIES:
• Managing and building relationships with existing and new ImageNet clients to deliver training, knowledge, and
probable solutions to any audiovisual pain points
• Great client service skills with a commitment to resolving client concerns as well as meeting customer requirements
• Provide regular updates of in-house orders, sales calls/meetings scheduled, new opportunities, and status of
outstanding proposals to management
• Responsible for developing and executing quarterly sales plans to expand existing client base and generate new
business to grow ImageNet’s AV offering
• Develop price quotations and bid responses that are complete, accurate, and profitable
• Prepare contracts and proposals for review by management
• Work with the installation team and Project Coordinator to ensure a smooth transition from sale to installation
• Self-motivated to conduct research surrounding new technologies or fields of study and to help clients problem
solve the best way forward in their business’s technology solutions
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on
attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner
• Ability to work directly with Vendors or Manufacturer Representative to receive training and knowledge on the latest
systems or large solutions for our clients
• Strives to promote a positive work environment within the Team and improve areas of deficiency for greater
profitability
• Utilizes Team resources and management support to enhance Team effectiveness and development

REQUIREMENTS:
• CTS Certification Required within one year of hiring, AV-T Required before hire
• 3-5 years’ experience in Commercial AV or similar field required
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Demonstrated ability for data accuracy and internal communication while handling confidential pricing
• Highly organized, punctual, and capable of effective, efficient multi-tasking
• Strong work ethic and emphasis on attention to detail
• Works with integrity and ethically with an ability to work independently in a timely manner

The Systems Manager oversees all ImageNet general tasks for the day-to-day operations leading up to a client
proposal. Their duties and tasks are surrounding new or existing ImageNet AV client project estimate needs by
managing branch-specific AV Engineers designing proposals for their designated markets. Typical audiovisual systems
include boardrooms, meeting rooms, training rooms, videoconferencing systems, lighting systems, control rooms,
sound reinforcement systems, and more. Most systems are digital and designed to be controlled by components using
software coded by ImageNet engineers.
The Systems Manager regularly finds ways to increase the bottom line by creating efficient, new, or
innovative designs for our clients wherever possible. The Systems Manager would be expected to effectively
streamline and adapt current systems in place to smooth out the process as we continue to grow and expand in
AV.

ROLE RESPONSIBILITIES:
• Facilitate detailed site walks with potential jobs and give functionality ideas and ballpark budgets to decide if
an opportunity is worth pursuing with our ImageNet Sales Team.
• Able to quickly design and craft full quotes scopes submitted to sales reps for direct submittal with customers
• Our AV Engineers design 100% of the systems, then proposals are handed off to the Sales Team. Sales
Representatives point/connect/hunt, AV Sales Engineering help design/engineer
• Working with margin worksheets to hit internal sales goals and budgets
• Follow through with Director or Programmer to verify system designs before submittal to clients
• Follow through after a proposal is signed to get accurate drawings/system breakouts for the proposed system
well in advance of system installation dates
• Strives to promote a positive work environment within the Team and improve areas of deficiency within the
Team; utilizes Team resources and management support to enhance Team effectiveness and development.
• Managing and building relationships with existing and new ImageNet clients to deliver training, knowledge,
and probable solutions to any audiovisual pain points
• Great client service skills with a commitment to resolving client concerns as well as meeting customer
requirements
• Develop price quotations and bid responses that are complete, accurate, and profitable
• Work with the installation team and Project Coordinator to ensure a smooth transition from sale to installation
• Self-motivated to conduct research surrounding new technologies or fields of study and to help clients
problem-solve the best way forward in their business’s technology solutions
• Highly organized, punctual, and capable of effective, efficient multi-tasking. Strong work ethic and emphasis
on attention to detail. Works with integrity and ethics. Ability to work independently in a timely manner
• Ability to work directly with Vendors or Manufacturer Representative to receive training and knowledge on the
latest systems or large solutions for our clients
• This position will handle multiple markets across several states, so the applicant must demonstrate a confirmed
ability to lead teams of people effectively toward a common goal

REQUIREMENTS:
• CTS Certification Required with a path to CTS-D provided by ImageNet
• 5+ years’ experience with design and installation of professional audio, video, network, and lighting systems for this
senior-level position
• Advanced computer skills for a completely paperless/digital workflow
• Ability to thoroughly communicate internally and externally with confidential pricing information
• Great digital communication skills and logistics acumen for helping Engineering staff ensure all items are accounted
for on each project proposal.
• Highly organized, punctual, and capable of effective, efficient multi-tasking.

ImageNet Consulting is THE premier Total Managed Office provider in Central Texas, offering a comprehensive portfolio of IT, Managed Print, Enterprise Content Management, Audio-Video, and Security solutions for organizations of all sizes across all industries.

We are rapidly growing and looking for a Sales Executive to join our team to help continue to grow our footprint in the market.

** This is not a remote position and the candidate will be required to live in the Austin, TX metropolitan area.

What you’ll do:

• Work all stages of the sales funnel in collaboration with your support team: prospecting, appointment setting, follow-up, proposal generation, sales pitch, closing
• Network with the local business community to seek new business
• Maintain positive and long-lasting relationships with current clients
• Convey industry best practices to prospects and clients to build ImageNet value and become a trusted advisor
• Drive sales revenue and market share through the appropriate mix of activities
• Produce accurate forecasting on a monthly/quarterly basis

What you’re good at:

• Never settling for 2nd best, constantly striving for excellence
• Maintaining a commitment to teamwork and accountability
• Cultivating and maintaining strong relationships with C-Suite leaders
• Finding, qualifying, and closing prospects
• Building and maintaining a sales pipeline

What you’ll bring to ImageNet:

• Excellent written and verbal communication, and math skills
• 2+ years outside sales experience; industry experience preferred but not required. In lieu of industry experience, Technical sales experience is preferred
• College degree preferred
• Knowledgeable in MS Office programs
• Dependable, highly organized and detail-oriented
• Financially driven
• Superior interpersonal skills
• Ability to act independently and use discretionary judgment

What ImageNet will provide:

• Competitive base pay ($50k - $60k depending on experience)
• Excellent commission/bonus program ($100k+ OTE)
• Cell phone/auto allowance
• Full benefits package

For more information check out our company LinkedIn page or www.imagenet.com

Salary: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Sales: 3 years (Required)
• Outside sales: 2 years (Required)

Position Summary
Responsible for securing revenue by verifying and posting receipts and resolving discrepancies.

Responsibilities
• Verifies transaction information by reconciling statements and transactions.
• Collects revenue by computing charges and refunds, preparing and mailing invoices, identifying delinquent accounts and insufficient payments and reminding delinquent accounts and notifying customers of insufficient payments.
• Performs all duties necessary to collect on aging accounts and manage past dues.
• Prepares daily cash deposits and fills out cash control sheet daily; processes daily credit card deposits.
• Enters finalized cash receipts and posts account transactions to accounts receivable sub ledger by customer; files check stubs and bank receipts.
• Researches and processes charge backs, returns, bad checks and customer claims of invoice payment.
• Responds to inquiries from department personnel and customers.
• Obtains and mails invoice copies for customers, as requested.
• Calls and/or mails correspondence to customers as necessary in order to update accounts.
• Records and stores information via accounting software; checks data entry for accuracy and proper coding.
• Collects, analyzes and summarizes computerized financial information to answer general or account related questions or to prepare financial reports.
• Ensures compliance with federal, state and company policies, procedures and regulations.
• Regular, physical attendance on a predictable basis is essential to the performance of this job.
• Other duties and projects as assigned by Supervisor and/or Management.

Knowledge, Skills and Abilities
• Strong analytical, problem solving and mathematical skills, including ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Effective verbal and communication skills, team building skills and interpersonal skills.
• Ability to read and interpret documents such as contracts and invoices. Ability to write routine reports and correspondence and fill out all paperwork associated with job.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Highly organized and capable of effective prioritizing and multi-tasking.
• Evidence of the practice of a high level of confidentiality.
• Strong work ethic and emphasis on attention to detail.
• Visual and typing skills to perform data entry are necessary.
• Ability to maintain confidentiality.

Qualifications
• High School diploma or equivalent required.
• Associate's degree or equivalent, or six months to one year accounting, office administration and/or clerical experience; or equivalent combination of education and experience preferred.
• Experience with Microsoft Office programs, including Word, Outlook, and PowerPoint; advanced knowledge of Microsoft Excel.
• Minimum of two to three (2-3) years’ related work experience with accounts receivable processing preferred.