We're Your Post-Installation AV Service Partner

Ensure peak performance with ImageNet Consulting’s expert support. Our comprehensive post-installation service and warranty programs keep your systems running smoothly, so you can focus on your business.

AV Service Request

Rapid Response & Resolution

When an issue arises, we guarantee a swift reply. Expect a 1-business-day initial response and an on-site visit within 3 business days if the issue can't be resolved remotely.

Comprehensive Warranty

Our three-year warranty covers manufacturing defects, system component repair, and installation cable terminations performed by ImageNet, ensuring reliability from day one.

Expert On-Site Support

Our certified technicians will travel to your location to repair and restore full system operation, handling everything from component failures to complex system troubleshooting.

Submitting a Service Request

To ensure a swift resolution when a service issue arises, the authorized client representative or your ImageNet Sales Representative must initiate the process.

Please submit a new AV System Service Ticket by clicking on the AV Service Request button below.

This formal logging process, combined with our 3-year warranty and expert team, is how we commit to maximizing your system's uptime.

AV Service Request

What Happens After Your Ticket is Submitted?

The online form is the required first step, submitted by your company authorized representative or ImageNet Sales Rep.

For follow-up questions, please reference your ticket number and email avprojects@imagenet.com.

Step 1: Submission & Confirmation
Your authorized representative or Sales Rep submits the service ticket. You will receive an immediate confirmation email with your unique ticket number.

Step 2: Initial Diagnosis
An ImageNet AV service expert will contact the representative within 1 business day (via phone or email) to conduct a Tier 1 diagnosis of the issue.

Step 3: Resolution or On-Site Dispatch
If the issue cannot be resolved remotely, we will schedule an on-site technician dispatch within 3 business days to repair and restore full system operation.

Important Warranty Exclusions

While your warranty provides extensive coverage, service requests for the items below are excluded and will be billed at our standard repair service policy rate (currently $200/hour, subject to change).

Exclusions That May Result in a Service Charge:

Consumable Item Replacement: Costs for replacing consumable items like batteries, projection lamps/light sources, or certain damaged LED/LCD panels.
Operator Error: Requests for service classified as routine "operator error" or issues not related to a technical system failure.
Third-Party Damage or Modification: Service required due to:
- Negligence, misuse, or physical damage to the equipment.
- Attempted repairs by personnel other than ImageNet AV.
- Modifications or connections made to the system by other parties without our prior written permission.
Unauthorized Software Updates: Issues arising from software or firmware updates performed on system components or peripherals without approval from ImageNet AV.

Tip: We recommend consulting with your ImageNet AV contact before updating any peripherals or making any system connections not originally contracted with us. In cases of misuse or unauthorized repair, the warranty will be void, and standard service rates will apply.

Industry Leading Certifications

Your Audio-Visual investment is complex, and the quality of support depends entirely on the expertise of the technicians. At ImageNet Consulting, we ensure our team is not just experienced, but formally certified in the industry's leading programs and by our key manufacturer partners.

This commitment to continuous training guarantees that when you submit a ticket, you are connected with a specialist who understands your system's technology at the highest level from design and installation to advanced troubleshooting.

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