Frequently Asked Questions
Q: How do I order supplies or schedule service on a device?
A: If you are a current customer of ImageNet, you can utilize our web services portal. Using the web services option will provide you with a faster service or supply response as well as additional information about the status of your specific request.
Q: How do I register for the web services portal?
A: To sign up for web services please click here.
Q: How do I enter meter reading?
A: Log in to your account. Select 'Enter Meters' from the drop-down. Then enter the current reading for the device(s) in the field provided. Click the green submit button. Verify count and usage and then select Submit.
Q: How do I schedule a service visit?
A: Log in to your account. Select 'Place Service Call' from the drop-down. Select the device that needs service. Input the information requested. Select 'Enter Call'. Once the request is submitted, you will receive a confirmation message, along with the service call number.
Q: How do I order supplies?
A: Log in to your account. Select 'Order Supplies' from the drop-down. Select the device that needs supplies. Select the items(s) needed. Select the quantity. Enter any special instructions or PO number. Select 'Order'. Once the order is submitted, you will receive a confirmation message and an order number.
Q: How do I order staples?
A: Staple orders must be placed over the phone(800.937.2647), or by email Service@ImageNet.com.
Q: How do I manage my devices?
A: Log in to your account. Your home page will list all of your equipment, including serial numbers and location. From this page, you can submit a request to assign different machines within the same department to different key operators.
Q: How do I review and pay invoices?
A: Log in to your account. Then simply click on the invoice number and view the PDF. Once you're ready to pay choose the invoice(s) then 'Pay Selected Invoices' to be directed to the payment center.
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